Evans, James R.  1950- <br/><br/>
Quality management, organization, and strategy / 
James R. Evans. 
 - 6th ed. 
 - Australia :  South-Western Cengage Learning,  2011 [i.e. 2010]. 
 - xvi, 455 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780538469371 (international student ed. : pbk.)  Hadiah 0538469374 (international student ed. : pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.