Hensler, Deborah R.,  1942- <br/><br/>
Assessing claims resolution facilities :  what we need to know / 
Deborah R. Hensler 
 - California:  Rand Corporation,  1992 
 - p. [174]-188 ;  24 cm 
 - Rand reprints  RAND/RP-107 .
 - Rand reprints  RAND/RP-107 .
<br/><br/><label>ISBN: </label> Hadiah