TY  - BOOK
AU  - Reardon,Kathleen Kelley
TI  - The skilled negotiator: mastering the language of engagement 
SN  - 078796655X (hbk.)
PY  - 2004///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Negotiation in business
N1  - Includes bibliographical references (p. 237-245) and index; Defining the art -- A versatile frame of mind -- Preparation and planning -- Prioritizing issues, setting and revising goals -- Ethical considerations -- The persuasive opening -- Persuasion strategy choices -- The role of power -- When the discussion gets stalled or heated -- Taking negotiation talents global
ER  -