Reardon, Kathleen Kelley. <br/><br/>
The skilled negotiator :  mastering the language of engagement / 
Kathleen Kelley Reardon. 
 - San Francisco :  Jossey-Bass,  2004. 
 - x, 259 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 237-245) and index. 
<br/><br/>Defining the art -- A versatile frame of mind -- Preparation and planning -- Prioritizing issues, setting and revising goals -- Ethical considerations -- The persuasive opening -- Persuasion strategy choices -- The role of power -- When the discussion gets stalled or heated -- Taking negotiation talents global. 
<br/><br/><label>ISBN: </label>078796655X (hbk.)  Hadiah 9780787966553 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Negotiation in business.