TY  - BOOK
AU  - Raines,Susan
TI  - Conflict management for managers: resolving workplace, client, and policy disputes 
T2  - The Jossey-Bass business & management series
SN  - 9780470931110 (pbk.)
PY  - 2013///
CY  - San Francisco, CA.
PB  - Jossey-Bass
KW  - Conflict management
KW  - Interpersonal relations
KW  - Personnel management
KW  - Psychological aspects
KW  - Customer relations
KW  - Case studies
N1  - Includes bibliographical references (p. 423-443) and index
ER  -