Raines, Susan. <br/><br/>
Conflict management for managers :  resolving workplace, client, and policy disputes / 
Susan S. Raines. 
 - San Francisco, CA. :  Jossey-Bass,  2013. 
 - xxix, 460 p. :  ill. ;  24 cm. 
 - The Jossey-Bass business & management series. .
<br/><br/>Includes bibliographical references (p. 423-443) and index. 
<br/><br/><label>ISBN: </label>9780470931110 (pbk.)  RM184.97 0470931116 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Interpersonal relations.<br/>Personnel management--Psychological aspects.<br/>Customer relations.<br/>Conflict management--Case studies.