Evans, James R.  1950- <br/><br/>
Quality and performance excellence :  management, organization, and strategy / 
James R. Evans. 
 - 7th ed. 
 - Mason, OH :  South-Western Cengage Learning,  2014. 
 - xv, 479 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781133955931 (pbk.)  RM440.14 1133955932 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.