Pidd, Michael. <br/><br/>
Measuring the performance of public services :  principles and practice / 
Michael Pidd. 
 - Cambridge  :  Cambridge University Press,  2012. 
 - xv, 316 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references (p. [300]--311) and index. 
<br/><br/><label>ISBN: </label>9781107004658 (hardback)  RM241.88 1107004659 (hardback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public administration--Management.<br/>Public administration--Management--Evaluation.<br/>Public administration--Evaluation.