TY  - BOOK
AU  - Gureja,Gopal K.
TI  - Organisational schizophrenia: impact on customer service quality 
SN  - 9788132109563 (pbk. : alk. paper)
PY  - 2013///
CY  - Los Angeles
PB  - SAGE Publications
KW  - Customer services
KW  - Organizational behavior
KW  - Customer relations
N1  - Includes bibliographical references (p. [333]-334) and index
ER  -