Gureja, Gopal K. <br/><br/>
Organisational schizophrenia :  impact on customer service quality / 
Gopal K. Gureja. 
 - Los Angeles :  SAGE Publications,  2013. 
 - xxx, 346 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [333]-334) and index. 
<br/><br/><label>ISBN: </label>9788132109563 (pbk. : alk. paper)  RM77.64 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Organizational behavior.<br/>Customer relations.