TY  - BOOK
AU  - Phillips,Jack J.
AU  - Phillips,Patti
AU  - Ray,Rebecca
TI  - Measuring leadership development: quantify your program's impact and ROI on organizational performance 
SN  - 9780071781206 (alk. paper)
PY  - 2012///
CY  - New York
PB  - McGraw-Hill
KW  - Leadership
KW  - Organizational effectiveness
KW  - Rate of return
KW  - Case studies
N1  - Includes bibliographical references and index; Leadership development has never been more critical -- Failure and success of leadership development -- Leadership development and the ROI methodology -- Business alignment and preparation for ROI -- Data collection issues -- Isolating the effects of the program : tackling the attribution issue -- Converting data to money -- Leadership development costs and ROI -- Measuring intangibles -- Communicating and using evaluation data -- Taking a sensible approach to ROI -- Case study : ROI in business coaching (Nations Hotel Corporation) -- Case study : measuring ROI in leadership development (Global Car Rental) -- Case study : measuring ROI in leadership development (Linear Network Systems)
ER  -