TY  - BOOK
AU  - Kotter,John P.
AU  - Cohen,Dan S.
TI  - The heart of change: real-life stories of how people change their organizations 
SN  - 9781422187333 (alk. paper)
PY  - 2012///
CY  - Boston, Mass.
PB  - Harvard Business Review Press
KW  - Organizational change
N1  - Originally published in 2002; Includes index
ER  -