TY  - BOOK
AU  - Siti Nabiha Abdul Khalid,
AU  - Fathyah Hashim,
AU  - Richardson,Christopher
TI  - Improving performance and enhancing competitiveness: in search of innovative solutions 
T2  - School imprint series
SN  - 9789838615839 (pbk.)
PY  - 2013///
CY  - Pulau Pinang
PB  - Penerbit Universiti Sains Malaysia
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
KW  - Consumer satisfaction
KW  - Industrial productivity
N1  - Includes bibliographical references and index
ER  -