Improving performance and enhancing competitiveness :  in search of innovative solutions / 
editors : Siti Nabiha Abdul Khalid, Fathyah Hashim, Christopher Richardson. 
 - Pulau Pinang :  Penerbit Universiti Sains Malaysia,  2013. 
 - xix, 123 pages. :  charts, illustrations. ;  24 cm. 
 - School imprint series. .
 - School imprint series. .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789838615839 (pbk.)  RM26.60  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Measurement.<br/>Performance--Measurement.<br/>Consumer satisfaction.<br/>Industrial productivity.