TY  - BOOK
AU  - Evans,James R.
AU  - Lindsay,William M.
TI  - Managing for quality and performance excellence
SN  - 9781285069463 (hbk.)
PY  - 2014///
CY  - Mason, OH
PB  - South-Western Cengage Learning
KW  - Quality control
KW  - Total quality management
KW  - Quality assurance
N1  - Includes bibliographical references and index
ER  -