TY  - BOOK
AU  - Gerson,Richard F.
TI  - Mengukur kepuasan pelanggan
T2  - Seri panduan praktis
SN  - 9794421081 (pbk.)
PY  - 2004///
CY  - Jakarta, Indonesia
PB  - Penerbit PPM
KW  - Consumer satisfaction
KW  - Customer services
KW  - Evaluation
N1  - Judul asli; Measuring customer satisfaction
ER  -