TY  - BOOK
AU  - Cassell,Kay Ann
AU  - Hiremath,Uma
TI  - Reference and information services in the 21st century: an introduction 
SN  - 9781856048392 (pbk.)
PY  - 2013///
CY  - London
PB  - Facet
KW  - Reference services (Libraries)
N1  - Previous ed.: 2009; Includes bibliographical references and index
ER  -