TY  - BOOK
AU  - Ramaswamy,Rohit
TI  - Design and management of service process
SN  - 0201633833
PY  - 1996///
CY  - Reading, Mass.
PB  - Addison-Wesley
KW  - Customer services
KW  - Management
KW  - Service industries
KW  - Quality control
KW  - Production planning
KW  - Total quality management
ER  -