Ramaswamy, Rohit <br/><br/>
Design and management of service process / 
Rohit Ramaswamy 
 - Reading, Mass. :  Addison-Wesley,  1996 
 - 424 p. :  ill. ;  23 cm. 
 - Engineering process improvement series .
<br/><br/><label>ISBN: </label>0201633833  RM97.49 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Service industries--Quality control<br/>Production planning<br/>Total quality management