TY  - BOOK
ED  - Universiti Kebangsaan Malaysia
TI  - Buku panduan MS ISO 9001 : 2008 : Sistem Pengurusan Kualiti Perkhidmatan (SPKP) UKM
PY  - 2012///]
CY  - Bangi
PB  - Universiti Kebangsaan Malaysia
KW  - ISO 9001 Standard
KW  - Malaysia
KW  - Total quality management
KW  - Quality assurance
KW  - Standards
KW  - Quality control
ER  -