Buku panduan MS ISO 9001 : 2008 : Sistem Pengurusan Kualiti Perkhidmatan (SPKP) UKM - Universiti Kebangsaan Malaysia (Bangi : Universiti Kebangsaan Malaysia, 2012)
Keywords: ISO 9001 Standard -- Malaysia; Total quality management; Quality assurance -- Standards -- Malaysia; Quality control -- Malaysia