Panduan proses pengendalian kes & prosedur kerja / 
Jabatan Tenaga Kerja, Kementerian Sumber Manusia 
 - Putrajaya :  Institut Sumber Manusia Kebangsaan,  2011 
 - 248 p. :  ill. :  24 cm. 
<br/><br/><label>ISBN: </label> Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Complaints (Administrative procedure)--Malaysia<br/>Labor laws and legislation--Malaysia