Bergmann, R. <br/><br/>
Experience management :  foundations, development methodology, and Internet-based applications / 
Ralph Bergmann. 
 - Berlin :  Springer,  2002. 
 - xx, 393 p. :  ill. ;  24 cm. 
 - Lecture notes in computer science,  Lecture notes in artificial intelligence  2432.  0302-9743 ; Hot topics .
 - Lecture notes in computer science ;  2432. Lecture notes in computer science.  Lecture notes in artificial intelligence. Hot topics (Berlin, Germany) .
<br/><br/>Includes bibliographical references (p. [367]-389) and index. 
<br/><br/><label>ISBN: </label>3540441913 (pbk.)  RM281.76 9783540441915 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge management--Computer programs.<br/>Problem solving--Computer programs.<br/>Internet--Computer programs.<br/>Artificial intelligence.