TY  - BOOK
TI  - Dealing with angry customers
PY  - 1982///
CY  - Santa Monica, Calif.
PB  - Salenger Film
KW  - Customer services
KW  - Consumer complaints
N1  - Copy also available in DVD format; Copy available in DVD format
N2  - It shows how to deal with angry customers by first dealing with the person's feelings and then by finding a solution to the customer's problem
ER  -