Dealing with angry customers  [videorecording] / 
with William Windon 
 - 1 videocassette (VHS) (17 min.) :  sd., col. ;  1/2 in. +  2 leader's guide 
<br/><br/> Copy also available in DVD format  Copy available in DVD format 
<br/><br/> It shows how to deal with angry customers by first dealing with the person's feelings and then by finding a solution to the customer's problem 
<br/><br/><label>ISBN: </label> RM1750.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Consumer complaints.