TY  - BOOK
ED  - Perbadanan Produktiviti Malaysia
TI  - Counter service for profitability
T2  - Measuring up
SN  - 9789832025382
PY  - 2008///
CY  - Petaling Jaya
PB  - Malaysia Productivity Corporation
KW  - Public administration
KW  - Malaysia
KW  - Customer services
KW  - Interpersonal communication
UR  - http://www.mpc.gov.my
ER  -