TY  - BOOK
AU  - Kash,Rick
AU  - Calhoun,David
TI  - How companies win: profiting from demand-driven business models no matter what business you're in
SN  - 9780062000453
PY  - 2010///
CY  - New York
PB  - HarperBusiness
KW  - Organizational change
KW  - Organizational effectiveness
KW  - Customer relations
KW  - Consumer satisfaction
KW  - Customer services
KW  - Management
KW  - Success in business
N1  - Includes bibliographical references and index
N2  - Shows businesses how to find new customers and profits in a world of contracting markets and diminished consumer demand, outlining a business model that uses new tools and techniques to seek out areas of high-profit demand
ER  -