TY  - BOOK
AU  - Oxman,Murray
TI  - The how to easily handle difficult people handbook: everything problem-people dont's want you to know 
SN  - 983383180X
PY  - 2011///
CY  - Kuala Lumpur
PB  - Advantage Quest Pub
KW  - Interpersonal conflict
KW  - Interpersonal communication
ER  -