TY  - BOOK
AU  - Plenert,Gerhard Johannes
TI  - Strategic continuous process improvement: which quality tools to use, and when to use them 
SN  - 9780071767187
PY  - 2012///
CY  - New York
PB  - McGraw-Hill
KW  - Total quality management
KW  - Quality control
KW  - Standards
N1  - Includes index
N2  - 'This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to acheive desired goals.' -- from back cover
ER  -