Plenert, Gerhard Johannes. <br/><br/>
Strategic continuous process improvement :  which quality tools to use, and when to use them / 
Gerhard Plenert. 
 - New York :  McGraw-Hill,  2012. 
 - xxii, 234 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/> 'This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to acheive desired goals.' -- from back cover. 
<br/><br/><label>ISBN: </label>9780071767187 0071767185 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control--Standards.