Modern analysis of customer surveys :  with applications using R / 
edited by Ron S. Kenett, Silvia Salini. 
 - Chichester :  John Wiley & Sons,  2011. 
 - 500 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780470971284 (cloth)  RM325.84 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Research--Statistical methods.<br/>Consumer satisfaction--Evaluation.<br/>Consumers--Research--Statistical methods.<br/>Consumers--Research--Data processing.<br/>Sampling (Statistics)--Evaluation.<br/>Surveys--Statistical methods.<br/>Surveys--Data processing.