TY  - BOOK
AU  - Faggiano,Vincent
AU  - McNall,John
TI  - Critical incident management: a complete response guide 
SN  - 9781439874547 (hbk.)
PY  - 2012///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Organizational effectiveness
KW  - Risk management
KW  - Management
N1  - Includes bibliographical references and index; Introduction -- The nature of critical incidents -- First-first responders -- Tactical leadership -- Seven critical tasks -- Nims and ics -- Hazardous materials and weapons of mass destruction -- Critical incident stress -- Emergency operations center
ER  -