TY  - BOOK
AU  - Miller,John G.
TI  - Outstanding!: 47 ways to make your organization exceptional 
SN  - 9780399156403
PY  - 2010///
CY  - New York
PB  - G.P. Putnam's Sons
KW  - Organizational effectiveness
KW  - Organizational change
KW  - Customer services
N2  - The bestselling author of'QBQ!' shows how anyone can use the unlimited potential of accountability to create an outstanding organization. Miller's newest book offers practical ideas for creating a distinguished group with which customers will want to work
ER  -