Miller, John G.,  1958- <br/><br/>
Outstanding! :  47 ways to make your organization exceptional / 
John G. Miller. 
 - New York :  G.P. Putnam's Sons,  2010. 
 - xiv, 206 p. ;  22 cm. 
<br/><br/> The bestselling author of'QBQ!' shows how anyone can use the unlimited potential of accountability to create an outstanding organization. Miller's newest book offers practical ideas for creating a distinguished group with which customers will want to work. 
<br/><br/><label>ISBN: </label>9780399156403  RM68.50 0399156402 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Organizational change.<br/>Customer services.