Griffin, Jack. <br/><br/>
How to say it for first-time managers :  winning words and strategies for earning your team's confidence / 
Jack Griffin. 
 - New York :  Prentice Hall Press,  2010. 
 - x, 241 p. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780735204478 (pbk.)  RM71.50 0735204470 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Business communication.<br/>Supervision of employees.