TY  - BOOK
AU  - Friedman,harry J.
TI  - No thanks, i'm just looking!: sales techniques for turning shoppers into buyers 
SN  - 9781118153406
PY  - 2012///
CY  - Hoboken
PB  - John Wiley & Sons
KW  - Sales personnel
KW  - Training of
KW  - Selling
KW  - Customer relations
KW  - Interpersonal communication
ER  -