TY  - BOOK
AU  - Bailey,Keith
AU  - Leland,Karen
TI  - Customer service in an instant: 60 ways to win customers and keep them coming back 
SN  - 9789833831494
PY  - 2008///
CY  - Petaling Jaya
PB  - Advantage Quest Pub.
KW  - Customer services
ER  -