Bailey, Keith. <br/><br/>
Customer service in an instant :  60 ways to win customers and keep them coming back / 
Keith Bailey & Karen Leland. 
 - Petaling Jaya :  Advantage Quest Pub.,  2008. 
 - 159 p. :  ill. ;  22 cm. 
<br/><br/><label>ISBN: </label>9789833831494  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.