McKain, Scott. <br/><br/>
The ultimate customer experience :  five steps to excite your customers, expand your profits, engage your colleagues, and enjoy your work! / 
Scott McKain. 
 - Petaling Jaya :  Advantage Quest,  2010. 
 - 107 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>9789833831647  RM33.85 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.