TY  - BOOK
AU  - Lerbinger,Otto
AU  - Lerbinger,Otto
TI  - The crisis manager: facing disasters, conflicts, and failures 
T2  - Routledge communication series
SN  - 9780415892285 (hbk.)
PY  - 2012///
CY  - New York
PB  - Routledge
KW  - Crisis management
KW  - Conflict management
N1  - Rev. ed. of : The crisis manager : facing risk and responsibility, 1997; Includes bibliographical references and index; Understanding crises -- Risk management: preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Chapetr 9 crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct
ER  -