The crisis manager : facing disasters, conflicts, and failures - Lerbinger, Otto.; Lerbinger, Otto. (New York : Routledge, 2012)
Understanding crises -- Risk management: preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Chapetr 9 crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.
Rev. ed. of : The crisis manager : facing risk and responsibility, 1997.
Includes bibliographical references and index.
Keywords: Crisis management; Conflict management