Lerbinger, Otto. <br/><br/>
The crisis manager :  facing disasters, conflicts, and failures / 
by Otto Lerbinger. 
 - 2nd ed. 
 - New York :  Routledge,  2012. 
 - xvi, 378 p. ; 24 cm. 
 - Routledge communication series ;  2. .
<br/><br/> Rev. ed. of : The crisis manager : facing risk and responsibility, 1997. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Understanding crises -- Risk management: preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Chapetr 9 crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct. 
<br/><br/><label>ISBN: </label>9780415892285 (hbk.)  RM457.90 9780415892315 (pbk.) 
<br/><br/><label>LCCN: </label>2011-018811 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Crisis management.<br/>Conflict management.