TY - BOOK AU - Coombs,W.Timothy AU - Holladay,Sherry J. TI - The handbook of crisis communication T2 - Handbooks in communication and media SN - 9781444361902 PY - 2012/// CY - West Sussex, United Kingdom PB - Wiley-Blackwell KW - Crisis management KW - Communication in management N1 - Includes bibliographical references and index ER -