Royal, Mark,  1967- <br/><br/>
The enemy of engagement :  put an end to workplace frustration--and get the most from your employees / 
Mark Royal and Tom Agnew 
 - New York :  American Management Association,  2012. 
 - viii, 230 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>There's something happening here -- Frustration: the silent killer -- Workplace frustration spreads at Bernette -- Enabling high levels of performance from engaged employees -- Doing more with less -- Engagement walks in the door and trips over enablement -- Charting the way back on track -- Understanding enablement -- Tackling Bernette's enablement issues -- Diagnosis and prescription -- Starting to get results -- Managers as agents of organizational change. 
<br/><br/><label>ISBN: </label>9780814417959 (hbk.)  RM75.15 0814417957 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employee motivation.<br/>Job satisfaction.<br/>Performance.<br/>Organizational effectiveness.<br/>Management.