Scott, Dru <br/><br/>
Customer satisfaction  the other half of your work 
Dru Scott 
 - rev. ed. 
 - Los Altos  Crisp Pub.  1991 
 - 112 p. ; 26 cm. 
<br/><br/><label>ISBN: </label>1560520841 
<br/><br/><label>LCCN: </label>88-70488 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction