TY  - ADVS
AU  - Sachs,Andrew
AU  - LLoyd,John
AU  - Garden,Graeme
TI  - The customer is always dwight: how to achieve 100% quality the first time, every time  
PY  - 1988///
CY  - London
PB  - Video Arts
KW  - Customer services
KW  - Quality of products
N2  - Every department or process must be directly responsible for product quality, to achieve one hundred percent quality requires everyone in the process treating the next person in line as customer
ER  -