Sachs, Andrew <br/><br/>
The customer is always dwight  how to achieve 100% quality the first time, every time  /  [videorecording] : 
featured Andrew Sachs as Dwight ; written by John LLoyd ; director Graeme Garden 
 - London :  Video Arts,  1988 
 - 1 videocassette (VHS) (21 min.) :  sd., col. ;  1/2 in. +  1 booklet and discussion leader's guide 
<br/><br/> Every department or process must be directly responsible for product quality, to achieve one hundred percent quality requires everyone in the process treating the next person in line as customer 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Quality of products