Walker, Denis <br/><br/>
Customer first  a strategy for quality service 
Denis Walker 
 - Aldershot  Gower  1990 
 - xii, 154 p. : ill. ; 26 cm. 
<br/><br/><label>ISBN: </label>0566075431 
<br/><br/><label>LCCN: </label>90-45784 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Quality assurance<br/>Consumer satisfaction