Guaspari, John <br/><br/>
The customer connection  quality for the rest of us 
John Geaspari 
 - New York  AMACOM  1988 
 - 223p. ; 24cm. 
<br/><br/><label>ISBN: </label>0814458378 
<br/><br/><label>LCCN: </label>88-47695 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality of products--Miscellanea