TY  - BOOK
AU  - Cook,Sarah
TI  - Customer care: how to improve competitiveness, staff motivation and profitability in today's service driven organization
SN  - 0749420758
PY  - 1997///
CY  - London
PB  - Kogan Page
KW  - Customer services
KW  - Organizational effectiveness
KW  - Motivation
ER  -